CONTACT
Tell us what you sell,
and who buys it in Japan.
We reply within two business days, in English. If we are not the right partner for your situation, we will say so on the first call rather than after a proposal.
Is there anything worth reading first?
Two pages answer most of what people ask us before the first call.
Every price is published, including the list of what is excluded. There is nothing held back for the sales call.Pricing →
Four services, what each one covers, and which situation each one suits.Services →
CONTACTHow do we reach you?
By email, in English. We reply within two business days.
Email us at info@triedge.co.jp. Our English enquiry form is not yet live, so email is the fastest route. Please include the following — it is what we would ask on the first call anyway.
- Company name and country
- Required
- Your name and role
- Required
- Email address
- Required
- What you sell
- Required／one or two sentences is enough
- Who you think buys it in Japan
- Required／industry, company size, job title of the buyer
- What exists in Japanese today
- Optional. “Nothing” is a perfectly useful answer
- Japanese entity or team
- Optional. Whether you have one, and how many people
- Which service you are asking about
- Optional. AEO ／ CRM ／ AI Staff ／ training ／ not sure yet
- info@triedge.co.jp
- Telephone
- 03-6555-4165 — weekdays 10:00–17:00 JST. Japanese-speaking reception
- Office
- 7F N&E BLD., 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
- Response time
- Two business days. Closed weekends and Japanese public holidays
Information you send is used only to reply to you and to send the material you ask for. Our privacy policy is published in Japanese (個人情報保護方針); tell us if you need an English summary for your legal team and we will provide one.
FAQFrequently asked questions
Language, response time, and what the first call covers.
Q. Can we contact you in English?
Yes. Enquiries, scoping calls, proposals, contracts and monthly reporting are all handled in English. The delivery work that faces the Japanese market is produced in Japanese by our team in Tokyo.
Q. How quickly will you reply?
Within two business days. Our office is closed on weekends and Japanese public holidays, so an enquiry sent on Friday evening JST will usually be answered on Tuesday.
Q. What should we include in the first message?
What you sell, who you believe buys it in Japan, what already exists in Japanese (even if the answer is nothing), and whether you have a Japanese entity or team. That is enough for us to tell you on the first call whether we are the right fit — including when the answer is no.
Q. What happens on the first call?
A 60-minute conversation in English. We ask about the four points above, describe which of our services applies and which does not, and agree what would need to be scoped. Nothing is committed on that call. A written scope and estimate follow.
Q. Is there a free assessment like the one on the Japanese site?
The free AEO assessment is currently offered in Japanese only, because the report and the follow-up session are produced in Japanese. If your Japan team reads Japanese you are welcome to use it. Otherwise, raise it on the first call and we will tell you what the equivalent scoped work would cost.